Return Policy

Our Return Policy

At CoolPaws, your satisfaction is our top priority. If you're not happy with your purchase, we're here to help!

📦 Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused and in their original packaging.
• To initiate a return, please contact us using the contact form on our website with your order number.

💸 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.

🔄 Exchanges

• If you received a defective or damaged item, we will replace it at no extra cost.
• Please contact us within 7 days of receiving a damaged item.

🚚 Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.

📬 Contact Us

If you have any questions about our return policy, please reach out through our store contact form and we'll get back to you as soon as possible.