Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Time
Delivery typically takes 14–21 business days from the date of shipment. Please note that delivery times may vary depending on your location, customs processing, and carrier delays beyond our control. Total estimated delivery time from order placement: 15-23 business days.

Shipping Costs
We offer free standard shipping on all orders within the United States. No minimum purchase required.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

Delivery Issues
If your order has not arrived within 25 business days of placing your order, please contact us at support@coolpaws.online and we will investigate and resolve the issue promptly.

Shipping Destinations
At this time, we ship exclusively within the United States.

Contact
For any shipping-related questions, please reach out to us at support@coolpaws.online. We respond within 24 hours during business days (Monday–Friday, 9 AM – 5 PM MST).